Business Telecoms for businesses across Northamptonshire, from a provider based in the county rather than one routing you through a national call centre.
Northamptonshire is a county of very mixed business geography. The distribution and logistics corridors along the A45 and A14 sit alongside established manufacturing, a large professional services base in and around Northampton, and a long tail of independent firms in the market towns between them.
That mix is the reason we do not lead with a single package. What a haulage operation needs from its technology has very little in common with what a four-partner practice needs, and the useful first step is working out which conversation we are having.
The analogue phone network is being retired, and every business still running ISDN or traditional PSTN lines has to move to an IP system. Across the county that migration is the single most common reason businesses talk to us, and the work is rarely just the phones - it is everything else quietly sharing those lines.
Everything below is part of the service in Northamptonshire, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
We trade from Rushden, which puts the county's main towns within a short drive. Most support is delivered remotely and resolved while you are still on the phone; where someone has to attend, it is a local journey rather than a regional dispatch. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Northamptonshire businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.