Business Telecoms for businesses in Leicester - manufacturing and textiles, logistics and distribution, and a large independent and multicultural business community - delivered from our base a short drive away in Rushden.
Leicester is considerably larger than the other towns on this list, and its business base reflects a longer and more varied history: a textile and garment manufacturing sector that has shrunk and diversified rather than disappeared, a substantial logistics and distribution presence on the M1 corridor, and one of the most ethnically diverse independent-business communities in the county.
That size and variety means there is no single "Leicester business" to design around. A family-run import business, a distribution operation on the ring road and a professional practice in the city centre have very little in common technically, and the honest starting point here is the same as everywhere else - working out which conversation we are actually having before quoting anything.
Leicester's manufacturing and import businesses often still run phone lines installed alongside equipment decades ago, quietly shared with alarm dialers and older fax lines nobody remembers ordering. The PSTN switch-off makes that inventory unavoidable rather than optional, and a proper survey usually turns up more than the desk phones everyone expects to replace.
International and multilingual call handling comes up more often here than elsewhere on our patch, given the city's trading connections and diverse customer base. Modern phone systems handle this comfortably - routing by language preference, recording greetings in more than one language - but it is rarely configured unless somebody asks for it specifically.
Everything below is part of the service in Leicester, not a list of optional extras priced separately.
A cloud phone system with call routing, hunt groups, voicemail-to-email, call recording and out-of-hours handling. There is no PBX in a cupboard to fail, and no maintenance contract on hardware you cannot see inside.
The analogue network is being retired, so anything still running on it has to move. We audit what is actually connected to your lines - which is where businesses find the door entry, the lift line, the alarm dialler and the card machine nobody had thought about.
Your existing numbers move with you, including long-held local numbers. Porting is scheduled in advance and the cutover itself is quick, so there is no window where customers ring and get nothing.
Softphone apps put the office extension on a laptop or a mobile, so staff working from home answer on the company number and calls transfer between them and the office as if everyone were in one building.
Business tariffs on O2, Vodafone and EE, managed as one account with one bill rather than a spread of consumer contracts renewing on different dates at different prices.
Offices, warehouses and depots on a single system, so internal calls between sites cost nothing and a call can follow a person from one site to another without being transferred manually.
Call volumes, answer rates, missed calls and busy periods, broken down by team. This matters most where a sales or service line is effectively the front door to the business and nobody currently knows how often it goes unanswered.
Adding an extension, changing an out-of-hours message, re-pointing a number or restructuring a hunt group are handled by us as part of the service, not quoted as small jobs each time.
Leicester is a longer run from our Rushden base than the Northamptonshire towns, but still a same-day journey when an engineer needs to be on site. Our trading address is Rushden, Northamptonshire.
This page covers what we do for Leicester businesses specifically. The national service page carries the complete detail, including plans and pricing.
IP Communications & VoIPNorthamptonshire Northampton Wellingborough Kettering Corby Rushden Milton Keynes Bedford Leicester London Luton
Tell us what you have now and what is not working about it. You will get a straight answer about what needs changing and what does not - including when the honest answer is that you are better off leaving it alone.